Fire away your Qs

Frequently asked questions (FAQ)

About Shaeps

Our interest is to build relationships of mutual value, which is why it is important that we see shared opportunities in what we can do together. Every rule has an exception, but the typical customer or network member is a SME with:

  • Substantial revenue but limited export share;
  • Substantial export share, but limited revenue; and
  • Corporates superior experience but limited network in one of Shaeps’ dedicated markets.

In other words, companies with no revenue should typically focus on getting the business model ready to scale before commencing with Shaeps.

The buy-siden driven approach whereby we work to identify prospect buyers in other markets before we start any process with the seller. Needless to say this makes partnerships with correct sourcing executives strategically important.

Further more, we partner with top performers with leadership clout and the maturity to shape top growth scenarios, advisors with deep insight into the patterns of success and failure and pioneers with drive, skills and passion to think out of the box and contribute to transferring the network and experience to you.

About membership

The Shaeps U network membership is designed to allow you to get real impact advise and access to thought leadership in a cost effective way. By joining our ‘export collective’ we provide you the opportunity to get insights rather than paying a full time executive to do the same

The Shaeps U offerings are designed for you to address the challenges that you are dealing with as much as read about others’. We like to think of the core offerings as a much more pragmatic approach to getting business done:

  • Insider hours with a Shaeps advisor: ask in a trusted environment about strategy, leadership style or other topics on your mind;
  • Management roundtables (hacks) where you can put yourself in the hot seat for an hour in front of a dedicated sounding board;
  • Online conversation space where you can ask for advice and get an answer from an experienced like-minded;
  • Virtual live conferences on topics requested by our members.

Firstly, Shaeps approach is to understand your challenge before the underlying general pattern. First and foremost we will do our best to solve your problem. As we say, reality is our only operating system.

Secondly, at Shaeps we firmly believe that a group outperforms the individual. Therefore, we base our answer on the members of the network – our export collective – and the partners.

Finally, since we are very market driven and focus on selected markets, it is likely  that your peers will share deeper, more specific knowledge such as where to recruit a Chinese speaking social media community manager, what to look for when selecting a partnership in Accra, etc.

About the exchange

We are an online marketplace that helps importers discover sellers that they trust. Dealing via Shaeps is easy. First suppliers list the product that they want to sell. Buyers will find the product and makes a purchase. Sellers will receive a notification to ship the product and arrange for delivery of the product to the customer. Shaeps also offers to fulfill the orders.

There are two key reasons why you should choose us.

Firstly, we are buy-side driven, which means we will ask for buyers requirement specifications / search criteria and then work our way backwards to provide the products that fit such a demand the best. As a buyer this means we will provide a more targeted offer to you. As a supplier this means that we have already identified a demand for your product should we contact you.

Secondly, there are no dedicated platform with our focus in the European market. We believe the alternative is to do it yourself or consult consulting companies or other professionals that lack the platform benefits

Yes, it is possible to have a dual-account and to be both a buyer and supplier. If you’re interested, send an email to us with your username and we’ll enable a new account for you.

No, we do not manufacture products or hold an inventory. Should we at a point in time invest in sellers present on the Shaeps platform, we will treat such seller exactly the same as any other customer.

Selling on the exchange

Yes, it is possible to have a dual-account and to be both a buyer and seller. If you’re interested, send an email to us with your username and we’ll enable a new account for you.

As a seller, we offer you a no cure, no pay solution. Your presence on the Shaeps platform will only have a cash impact if we generate sales for you.

The buyers will be based in selected markets – namely where Shapes has a good foothold that allows us to perform superior demand generation – generate specific leads – as a key part of our service. We intend to bridge further markets.

As a broker we see it as a key role to build trust between the parties. Shaeps will independently verify reviews, accreditations and awards, warehouse locations and more to make it easy to choose the right buyer for you. We perform quality checks on newcomers and monitor activity to secure the highest possible level of confidence among both sellers and buyers. Our verification may encounter topics such as reviews, accreditations and awards, warehouse locations and more.

You can sell items in most product categories. Shaeps originated as a B2C product platform, but will evolve as a platform for B2B as well. Please note that certain categories are restricted and require prior approval before you can start selling. Please contact us if in doubt.

Please click here to register to sell on Amazon. You will need the following information to register:
  • Your business details
  • Your email and phone number
  • Basic information about your business
  • Tax Registration Details (PAN and GST). GST Details are mandatory if you are listing taxable goods and need to be provided at the time of registration

We will clearly indicate on our product detail pages and offer listing pages that the product is sold by you and the invoice will carry your name.

Shaeps will disburse payments to your bank account once a week. You will be eligible to get paid for the order 7 days after the order is confirmed as shipped.

You can use our web-based interface to list products one at a time, or excel-based inventory files to list your products in bulk. Once you complete your registration for selling on Shaeps, you will be guided on the steps needed to list your products. You may also view our listings tutorial. Please note that we strongly recommend to have ISBN bar codes to list on Shaeps.

Buying on the exchange

Yes, it is possible to have a dual-account and to be both a buyer and seller. If you’re interested, send an email to us with your username and we’ll enable a new account for you.

As a prospect buyer you pay a low subscription fee to maintain access to the marketplace. We charge this fee as a means to secure that all buyers have a commercial interest in attending the Shaeps platform.

We display to you the product categories you have expressed interest in. You may also go to a seller’s profile to see any products they might have in their catalogue and/or any featured products. You can filter a seller’s products by category or specification. If you’d like more information from the seller, you can request a quote or message the seller directly from their Shaeps profile.

You can purchase directly on the platform, place orders with sellers by adding products to your cart and checking out. We support transactions made through all major credit cards and wire transfers.

All shipping is handled by our suppliers. Some products will have shipping information in their product details. Be sure to check with each supplier about their shipping policies before you purchase.

The majority of sellers will be based in the Nordics / Europe. Check out each supplier’s profile to learn more about their warehouse locations, countries of manufacture, and more.

You can send a sellers a message anytime from their profile or any of their product pages.

No, there is absolutely no obligation to purchase. We do, however, ask that you are respectful of suppliers’ time and effort when requesting a quote.

Although we encourage suppliers to offer no minimum quantity requirements in their offerings facts are that in general small orders tend to be harder for suppliers to fulfill. If you are in doubt, we recommend that you request the largest order size that is feasible for you. If you’re still not sure, send the seller a message. Or, contact us anytime and we may be able to advise you.

The primary policy for any refunds or exchanges on items is determined by your supplier. If you’re unable to resolve an issue with a supplier, contact us and we will do our best to help resolve the issue.

As a broker we see it as a key role to build trust between the parties. Shaeps will independently verify reviews, accreditations and awards, warehouse locations and more to make it easy to choose the right seller for you. We perform quality checks on newcomers and monitor activity to secure the highest possible level of confidence among both suppliers and buyers. Our verification may encounter topics such as reviews, accreditations and awards, warehouse locations and more.

We also keep cash on an escrow account until the transaction has been successfully settled.